Quarterly Program Monitoring Report

LAST UPDATED: November 12, 2021
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Army Wellness Center Quarterly Program Monitoring Report

The Quarterly Program Monitoring Report (QPMR) provides detailed program monitoring data for all Army Wellness Centers (AWCs) within the enterprise program. This includes important measures such as utilization rate, number of visits, ratio of services per visit, and demographic data. The QPMR is used at a local and enterprise level for stakeholders to stay informed of key performance metrics. The QPMR is produced by the Public Health Assessment Division (PHAD) and actioned through the Army Wellness Center Operations division (AWC Ops).​

Army Wellness Centers provide services that promote the Army Performance Triad (P3) mission of the synergy of sleep, activity and nutrition to achieve your optimal performance.

To view the full Army Wellness Center Quarterly Program Monitoring Reports, please visit the Army Wellness Center Reports section of our Download Center​.

To find an Army Wellness Center near you, please visit our Army Wellness Center Locations page.

To learn more about the Army Wellness Center services, please visit our Army Wellness Center Services page.

​OVERALL QUARTERLY SUMMARY FOR FY21 Q3


Note: Although there are currently 35 Army Wellness Centers (AWCs) in operation, this report only includes AWCs that have been operational for at least two full fiscal quarters.

Utilization
  • 26,930 unique clients served by 32 AWCs.
  • 44,636 visits to 32 AWCs.
  • Overall ratio of 1.7 visits per unique client.
  • Overall ratio of 1.7 services per visit.
  • ​The overall utilization achieved for fully implemented AWCs was 89%. Fully implemented AWCs are those that have been operational for ≥ 1 year.
—Target (100% utilization) = 10.5 visits per health educator per day for fully implemented AWCs
Utilization by Active Duty (AD) Soldiers Meeting Army Physical Fitness Test (APFT) 2-mile Run Time Criteria for Musculoskeletal (MSK) Injury Risk
  • 49% of AD Soldiers who visited the AWC for the first time during this reporting period met the criteria for MSK injury risk based on a 2-mile run time.

Client Satisfaction Ratings

  • Overall client satisfaction was high (98%).

Demographics

  • Majority of clients served were male (70%), AD (81%), and most were between the ages of 18 and 25 (44%), and 26 and 35 (34%).

​NOTE: The AWCs experienced significant shifts in service delivery because of the Coronavirus 2019 (COVID-19) pandemic, with many AWCs seeing a decrease in the number of visits and utilization at​​ the beginning of the pandemic. The AWCs modified their service delivery model as the COVID-19 pandemic unfolded, and the number of unique clients served by the AWCs, the number of visits to the AWCs, and overall AWC utilization has steadily increased, with rates most recently comparable to pre-pandemic data.​

Army Wellness Center targets.

Data source: Army Wellness Center Health and Wellness Tracker – July 2021 export.
Data not available for Carlisle Barracks, Stuttgart, and Vicenza. The AWC at Carlisle Barracks closed in March 2020 as Senior Leadership Sustainment (SLS) is at Carlisle Barracks.
AWC facilities with utilization over 100% have exceeded the benchmark for the number of clients seen per health educator per day.

Army Wellness Center Active Duty Soldiers.

Data source: Army Wellness Center Health and Wellness Tracker – July 2021 export.
Data not available for Carlisle Barracks, Stuttgart, and Vicenza. The AWC at Carlisle Barracks closed in March 2020 as Senior Leadership Sustainment (SLS) is at Carlisle Barracks.

Army Wellness Center satisfaction.

Data source: Army Wellness Center Health and Wellness Tracker – July 2021 export.
Data not available for Carlisle Barracks, Stuttgart, and Vicenza. The AWC at Carlisle Barracks closed in March 2020 as Senior Leadership Sustainment (SLS) is at Carlisle Barracks.​
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